3 days ago Be among the first 25 applicantsAbout UsPlanet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.Role OverviewThe delivery of tourist tax-free shopping refund services and first level support during transaction processes, providing a consistent and professional level of service in line with company policies and procedures. The role is facing tourists and assisting with refund process at a store in Paris.What You Will DoDelivery of exceptional customer service aligned with Planet’s standards of excellenceProvide a warm welcome and guide guests through their visitAssist customers by explaining procedures, answering questions, and anticipating needsEnsure VIP customers receive tailored and outstanding experienceResolve conflicts professionally, always aiming for customer satisfactionProcess Planet Tax Free forms in compliance with local regulations and company guidelinesProvide customers with relevant information and support throughout the refund processWho You AreA minimum of 1 year working experience in a comparable industry (finance, hospitality, luxury retail)Self-reliance, ability to work independently and follow relevant proceduresFluency in written and spoken English & FrenchWhy PlanetPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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