French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home
Now Hiring: Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast‑growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.
What You’ll Be Doing
As a Customer Support Specialist, you will serve as the first point of contact for our French‑speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful.
Key Responsibilities

Deliver outstanding support in both French and English through voice and chat
Troubleshoot and resolve customer issues with professionalism and urgency
Build strong relationships by personalizing each interaction
Collaborate with your team to ensure consistent and high‑quality service
Share customer feedback and insights to help improve our processes

What We’re Looking For

1+ year of remote/online experience in customer service or a similar role
Experience with bilingual customer support is an advantage
Excellent written and verbal communication skills
Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
Calm and solution‑focused under pressure
Familiarity with E‑Commerce and CRM systems is a plus
Fluent in French and English

Tech Requirements

Personal computer or laptop with a minimum i5 processor
Stable internet connection with at least 15 Mbps upload and download speeds

Perks And Benefits

Competitive pay with annual performance reviews
Paid time off to support work‑life balance
Monthly health stipend
Performance bonuses based on KPIs
Permanent remote work setup

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industry

IT Services and IT Consulting

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