Deputy General Manager – TOCA Social
Location: Paris, La Défense
Reports to: General Manager
TOCA Social is the world’s first dining and entertainment venue with a football twist. With three venues already thriving in London and Birmingham, and new venues launching in Dallas, Monterrey, and Paris in 2026, we’re expanding our vibrant team.
We live by one rule: Everybody Plays. You don’t need football knowledge to join our team – just energy, passion, and a love of creating unforgettable guest and teammate experiences.
Key Responsibilities

Recruit, coach and develop a strong team of approximately 70 teammates
Work closely with venue leaders and the People Team on people initiatives; ensuring teammate morale, engagement and culture is at the forefront of decision making
Lead a diverse and dynamic team to anticipate and exceed the needs of our guests
Work with the Global Talent & Development Partner to coach and develop teammates to reach their full potential and grow within TOCA Social
Deliver on business KPIs by driving revenue and managing cost with an ‘Own It’ philosophy at the core
Communicate fast‑changing operational needs, while bringing teammates along
Foster strong relationships with all teammates, the support team, and guests
Resolve service issues with grace and empathy, always finding the best outcome for guests
Provide a safe and high‑quality working environment for teammates and our 300,000+ annual guests
Grow teammate engagement within the venue and connect with other venues
Ensure guests receive outstanding service quality and hospitality standards that exceed expectations
Be the ‘go‑to' for teammate support whenever on shift
Manage teammates with excellent communication skills (written & verbal) and embrace teammate and guest differences
Create a ‘Greatest Of All Time’ team culture and empower teammates to surpass guest expectations
Work with leaders to ensure accurate scheduling of teammates while anticipating seasonal labour changes
Lead from the front to create a best‑in‑class guest experience and support teammates in following consistent Steps of Service
Ensure training and compliance within health and safety, food and drink guidelines, including Food Safety and Allergy Process
Maintain a presence on the venue floor, visible for guests and teammates at all times, ready to step in when needed with a warm and friendly disposition
Complete preventative maintenance checks, including daily walk‑throughs to inspect and address improvements
Resolve issues with grace and empathy, focusing always on the best outcome for all guests

Qualifications & Experience

2+ years experience at DGM level in hospitality or a similar industry
Proven record of leading and managing a large team, including a leadership team
Track record of delivering against key KPIs
People‑focused leader, naturally empathetic with strong emotional intelligence
Punctual and reliable, with a great attitude and strong work ethic
Quick learner, able to work under pressure in a fast‑paced environment
Passionate about delivering top‑quality experiences with a teammate‑ and guest‑first attitude
Willingness and desire to make people happy and deliver genuine, memorable experiences
Ready to roll up sleeves, get stuck in, and help out other departments and teammates
Ability to work flexible hours each week

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