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About The Role
International SOS is the world’s leading health and security services company with over 11,000 employees working in 1,000 locations in 90 countries. As a Client Onboarding Manager (COM), you will be part of a team that works closely with clients to implement their subscribed workforce resilience products and services, helping our clients see the value of our products in achieving their business outcomes. The onboarding manager sets the tone for the ongoing relationship between client and International SOS.
Key Responsibilities

Manage the ‘end-to-end’ implementation for a new client’s International SOS products and services, including trainings.
Manage the ‘end-to-end’ implementation for significant Account Extensions involving digital products, supporting the client success specialist teams.
Follow through the onboarding journey with clients to ensure scheduled events and key milestones are delivered while maintaining quality of the setup, tracking progress, and keeping all stakeholders informed until implementation completion.
Establish a good understanding of the client’s service expectations, unique pain points/challenges, global/regional/business structure, with introduction to key stakeholders and their global footprint.
Position yourself as an expert on our products and services by maintaining up-to-date product and road‑map knowledge to deliver best‑in‑class service to our clients.
Consultatively engage with clients to scope and influence their decisions related to the configurations.
Share best practices empowering clients to use the International SOS products and services autonomously in a way that aligns with their strategic business goals.
Deliver trainings to client managers, authorised persons, and members of their subscription to drive utilisation and support the client in internal communication/awareness campaigns.

About You
Required Work Experience

Proven experience (1 year) in a client service role with international corporate organizations.
Bachelor’s Degree.
Proven ‘project management’ experience, managing multiple concurrent projects with varying complexity levels, taking a consultative approach for problem solving and delivering high quality results under tight deadlines.

Required Languages & Skills

Ability to communicate fluently (oral and written) in French, English and Spanish.
Proficient in Salesforce.com and Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Teams).
Good presentation skills.

Required Competencies & Essential Behaviours

Delivering Results and Meeting Customer Expectations.
Planning & Organising.
Presenting & Communicating Information.
Relating and Networking.
Adheres and Upholds International SOS Principle & Values.

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